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Welcome to Home Hydro Hydroponics

Terms & Conditions

Home Hydro Terms & Conditions
Welcome to the Home Hydro website terms and conditions. We recommend that you read them carefully before placing your order. By utilising the Home Hydro website and/or placing an order you agree to be bound by the terms and conditions as set out below.

For the avoidance of doubt, any such contract will be deemed to have been concluded in the UK. Ash Park Group Limited, trading as and hereinafter called Home Hydro shall not be liable to any person for any loss or damage, which may arise from the use of the information contained in any of the materials used in the website. You should check the page regularly to take notice of any changes we may have made to the terms and conditions.

Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend services/promotions without notice. We will not be liable if for any reason the website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or the entire website.

Our Contract
Once you have placed an order with Home Hydro, you will receive e-mail confirmation with the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when the goods are dispatched and you receive the e-mail confirmation of dispatch. The acceptance will be complete at the time we send the dispatch confirmation e-mail to you. Any products on the same order which have not been confirmed in the dispatch confirmation e-mail to have been dispatched do not form part of that contract. You are seeking to enter a contract with Home Hydro when you place an order.

Access and database/prohibitions
All rights, including copyright, in the website are owned or licensed to Home Hydro. Any use of the site or its contents, including copyright or storage in whole or part, other than for personal use, is strictly prohibited without prior permissions from Home Hydro. grants you a limited license to access and make personal use of this website, but not to download (other than caching) or modify it, or any portion of it, except with express written consent of This license does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, images or prices; any derivative use of this website or its contents. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for any commercial purpose without our express written consent.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. We do not take responsibility for any links to via search engines containing expired promotions. Please see Promotions for more information.

Once your order has been confirmed and dispatched, the dispatched confirmation e-mail will indicate which courier is used to deliver your goods. All order confirmations are agreed to be delivered with the chosen courier by Please see the Delivery Options for more information. has the right to dispatch your parcels with any courier it deems competent.

Customs Charges
When ordering goods from for delivery overseas the recipient may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Custom policies vary from country to country and we advise you to check with the local customs office. International parcels or international customers dispatching goods internationally should be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

If you wish to cancel your order you can notify us by writing within 7 working days from the day after receipt of goods. If you properly reject any of the goods in accordance with the Distance Selling Regulations within 7 working days in writing, you shall nonetheless be responsible for the return cost of the goods and we recommend that this is returned by an insured means.

If the goods have been dispatched to you please return them to us or a full refund or exchange. The costs of returning goods to us shall be borne by you. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required. The right to return the goods to us will not apply in the event that the product has been used or if any part is missing or broken.

Goods can be returned to the following address:

Home Hydro
Unit 41 Sir Frank Whittle Business Centre
Great Central Way
CV21 3XH

Please note: Please ensure you are buying the correct items as once goods have been opened we do not accept returns. Items that are returned where you have changed your mind will result in a 15% restocking fee to cover our costs and will only accepted at our sole discretion.

Faulty Items:

If you return the goods in person, these goods must be left with us for testing. No goods shall be tested 'on the spot' whilst the customer waits. An RMA form must be completed in full and signed by the buyer and provide proof of purchase. No goods can be left without proof of purchase.

Methods of Payment
You are able to pay for your goods using all major credit and debit cards including MasterCard, Visa, Switch, Solo and American Express. Secure servers offer Home Hydro customers the highest level of security when entering credit card details over the internet. The SSL for is by COMODO. Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. All credit/debit card purchases are also subject to the normal validation checks adopted by the card issuer. Any refusal by the issuer of any payment card to authorise the payment to us, for any reason, will not render Home Hydro liable for any delay or non-delivery. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations.

Product Information, Pricing and Availability
All prices are inclusive of VAT at the current rates and are correct at the time of entering the information onto the website. The total cost of the order is the price of the products ordered plus postage and packing charges where applicable. Whilst every effort has been made to display the colours of our products as accurately as possible on our website, the actual colours you see will depend on your own monitor. We cannot guarantee that the colour displayed on your monitor will accurately reflect the colour of the product on delivery. Home Hydro takes all reasonable care to ensure that all details, descriptions and prices of products appearing on our website are correct at the time the information is entered onto our system. We reserve the right to refuse orders where product information has been entered onto our website incorrectly including prices and promotional activity. Prices are subject to change and without notice. All goods offered on the Home Hydro website are subject to availability. If an item you have ordered is out of stock before your order is accepted, we will notify you by email as soon as possible. Our website is updated on a regular basis. From time to time our retail stores may run special or local promotions which will not be reflected on our website or we may offer special discounts online that are not available in our retail stores.

Third Party Websites
As a convenience to customers, the web site includes links to other web sites or material which are beyond its control. is not responsible for content on the Internet or World Wide Web pages outside the Site.

Applicable Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.

Company Information
Ash Park Group Ltd trading as Home Hydro, registered in England and Wales - registration no. 05949669

Privacy Statement is committed to maintaining your privacy and have produced a privacy policy statement which is given below. Any changes to this policy statement will be immediately updated on our website.

What information do we ask for?
Typically we will ask for your name, telephone number, home address and email address when orders are placed as well as competitions or other promotional activity used in our website. For payment purposes we will require postal addresses and payment method details. As a wish to constantly improve our website we may ask you about usage on our website.

What will this information be used for?
Some of this information will be used to process orders and to keep you updated with changes in operation of the website.

If you agree, then we will send you newsletters via email advising you of forthcoming special offers and promotions. A facility will be made available for you to unsubscribe should you wish at any point in the future.

Any data collected will NEVER be passed on to third parties.

If you have any comments, questions, or complaints please email us -


These terms and conditions are subject to change at any time without prior notice.

If you wish to cancel your order you can notify us by email at before we have dispatched the goods to you; or where goods have
already been dispatched to you, by returning goods to us at any time within 14 days of receipt for a full refund or exchange.
The costs of returning goods to us shall be borne by you. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.
The rights to return the goods to us will not apply in the event that the product has been used. Your statutory rights are not affected.